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Noticeboard

Dear patients, as you all are aware of this difficult time we are going through with this Corona virus, Can we please advice you not to visit the surgery. If you have any concerns, please ring the surgery number, and we will advice you accordingly.  Drs are available for telephone appointment, video consultation and Econsult.  Kindly make use of one of these facilities we provide.  Lets all work together and protect ourselves from this deadly virus.   If you need your medication, pls ring/ econsult us, your Dr will forward the script over to your chosen pharmacy.  Thank you for your co operation.  STAY SAFE.

If you have been told to stay at home because of corona virus and you need a medical note for your employer, you DO NOT need to contact the surgery.  Please use the following link, and you will be able to get your medical note online.  

https://111.nhs.uk/isolation-note/

Due to the Corona virus outbreak, we have temporarily suspended the online booking service to help us triage our patients better.  Please contact the surgery if you need to book an appointment.  Thank You.

E-consult:

Patients are advised to use e consult service through our website for their on going sick notes and letter requests. 

Urgent GP appointments

You can call the service directly on 020 3770 1888 between 2pm and 9pm on weekdays and between 9am and 6pm on Saturdays and Sundays all year round for an appointment. NHS 111 can also book you into a GP hub if you need an urgent appointment.

CTT - Telephone0300 300 1660 (treatment) | 0300 300 1661 (therapy)

The Community Treatment Team (CTT) works with adults in the community with an acute physical need who could potentially be treated at home, rather than attend accident and emergency (A&E). The aim of the service is to prevent unnecessary hospital admissions for those people who are experiencing an acute, physical health crisis, for example: exacerbation of infections or worsening of long term conditions such as COPD and falls without injuries. 

Time/date- Seven days a week - 8.00am to 10.00pm

There will be no clinics operating on the following Wednesday mornings throughout 2020  as the Doctors attend the Protected Learning event for Redbridge

15th Jan, 19th Feb, 

Please note the surgery will be closed on the following Bank Holiday dates.

1st January 2020, 10th April 2020, 13th April 2020, 8th May 2020, 25th May 2020, 31st August 2020, 25th December 2020, 26th December 2020

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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