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Please call the surgery on 02085547111 to book an appointment with a clinician.


Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Appointments System

Consultations are by booked appointment. These can be made by telephone during the hours 08:00–18:30, via patient online access.

If you are going to be late (more than 10 minutes) please inform the surgery or make another appointment.

Medically urgent cases can be fitted in on the day, please call the surgery at 08:00. This service is for conditions that cannot wait until the next available appointment; either they have happened overnight or an existing condition has worsened.

Given the current circumstances due to the Pandemic, we are only able to offer telephone consultation, however, where required, Clinicians will offer Face to Face appointments too but these will need to be discussed with the GP prior to the visit.

We also have many other services available to help run a smooth serivce for when GP sessions at the practice are fully booked. 

Patients can use a variety of different services to get the help they need at the right time...

For a life threatening emergency, you MUST call 999.

You can also contact the out of hours GP service known as the HUB on 02037701888. 

you can attend the Urgent Treatment Centre or Walk in Service the details are as follows.

for all NON- URGENT queires, you may also prefer to use E-consult. please see the link on this page for more information.


Health Checks

If you are over 16 years old and have not had a consultation within the past three years or if aged 75+years and have not had a consultation in the past 1 year, please make an appointment with our nurse for a check-up.

We also offer health checks for those patients aged 40 – 74 to assess your risk of developing heart disease, stroke, type 2 diabetes or kidney disease and giving you personalised advice on how to reduce it.

For further information please visit NHS Health Checks

Specialist and Hospital Care

What is the Electronic Referrals System?

E-Rs is a service that lets you choose the hospital or Clinic you wish to attend for your first appointment. It also gives you the choice of date and time that is convenient for you to fit in with your day to day life.

Click here for more information and to access the E-referral system

How e-Referrals works?

When you and your GP agree that you need an appointment with a specialist, e-Referrals shows your GP which hospitals or clinics are available for your treatment. Sometimes they are able to book an appointment for you during the consultation and give you the appointment details then.

If this is not possible owing to availability or time constraints then an Appointment Request is raised on the e-referral system and an Appointment Request letter is printed off which lists your unique booking reference number, your NHS number and a list of hospitals or clinic options for your to choose from.  It also gives you a password with your appointment request letter.  This is then given to you in the consultation, left for you to collect at reception or sent to you subsequently by post. Once you have received your paperwork you can then decide how you wish to book your appointment; this can be via the telephone, using the national number on the letter or via the internet.  Please note that whilst the vast majority of appointments can be booked this way, in some cases you will need to telephone your chosen hospital directly to make your appointment.  This is because the hospital appointments system does not link to e-Referral System.

A referral letter is then dictated by the GP and this is passed to the secretary for typing and then this is linked to your appointment electronically so that it can be viewed by your specialist.

Can I book all my appointments through e-Referral System?

When you and your GP agree that you need an appointment with a specialist, you can book your FIRST hospital or clinic appointment using e-Referral System if available.  Any follow up appointments are arranged by the hospital themselves. Find out more about Hospital Appointments.

GP Extended Hours

GP Hub Services

People registered with a GP in Barking, Havering and Redbridge and who need to be seen urgently can now book appointments for the evening and on weekends.

Appointments are available from 18:30 – 22:00 on weekdays and 08:00 – 20:00 on weekends.

You can call the service on 0203 770 1888 between 14:00 – 21:00 on weekdays and 09:00 – 18:00 on weekends. NHS 111 can also book you into the HUB if you need an urgent appointment.

Appointments may be booked at Southdene Surgery in South Woodford, Newbury Group Practice in Newbury Park and Fulwell Cross Medical Centre in Barkingside but these are subject to availibilty and wil be confirmed over thte telephone at the time booking the appointments.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 08:00 - 11:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. Please bear in mind that currently the Covid restrictions may not alwasy allow us to carry out these visits. A member of staff may triage you over the telephone and then relay the delays to the relveant clinicians and wil get back in touch with you with the outcome.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. 

Anyone over the age of 60 years old, can ring the Community Treatment Team on 03003001660, more information about their services can be found here:



Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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