For a guide on what to expect from your general practice (GP), please see this document from NHS England: You and your general practice.
From 1st October 2025 we will be transitioning to GP online services. To contact us for any non-urgent queries and appointments, prescriptions, private letters and sick notes etc, you will need to use AccuRx Patient Triage. Please do not request for URGENT SAME-DAY appointments through this service – please call the surgery, or use the NHS app (subject to availability).
See here for more information on our online triage system.
Download the NHS App to view your GP medical record, book/ manage appointments, order repeat prescriptions, and more. Keep your notifications turned on in the app for alerts/ messages sent from the surgery. Select the image below for more information.

Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
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GP Survey Results
82% of patients describe their overall experience of Cranbrook Surgery as good
Latest News
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23rd February 2024World Antimicrobial resistance awareness week runs from 18-24 November 2023 to improve the awareness of antimicrobial resistance. Antimicrobials, including antibiotics, are medicines used to […]
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Need help managing your NHS healthcare?
If you’re both patients at our surgery, you can apply to help someone manage their GP services or choose someone to help manage yours.
GP services include booking appointments, ordering repeat prescriptions and viewing medical records. You can choose the services you want to get or give access to.
Find out how to apply to manage someone’s GP services for them, or get help managing yours (NHS website)
This service is designed and run by the NHS, so your personal information is safe.
